Helping buildings manage 100s of doors and people across their portfolio
Latch customers couldn’t use the initial management system to manage 100s of doors across their buildings. I was initially tasked to bring a grouping feature to our existing manager.latch.com product to solve this problem. We discovered that this feature required a completely new access management architecture and I led our entire software org through an intensive 5-month UX research and product design process to consensus on a new vision. I redesigned our web management product and we successfully saved our customers.
Output: New data model (system architecture), completely redesigned web management system
Timeline: August 2017 - April 2018 (8 months)
My role: UX Research, Product Design, Information Architecture
Case study: Presentation