Helping property managers manually update locks via bluetooth
When I joined Latch, I was asked to solve a huge security issue where customers didn’t know that deleting someone in the cloud management system wouldn’t actually delete them on the physical door lock. This meant residents could still have access to an apartment building even though their lease ended. This project required a year of periodic investments across our web and iOS apps that shaped the core Latch access infrastructure.
Output: New modal, app feature, email notification system and Support content strategy
Timeline: June, July, October, and December, 2017
My role: UX Research, Product Design, Content Strategy
Case study: Presentation